Privacy Policy

Effective Date: July 20th, 2026

At Deep Reach Counselling, your privacy is important to us. We are committed to protecting the confidentiality of your personal information in accordance with applicable Canadian privacy legislation and the ethical standards governing psychotherapy practice.

Information We Collect

We may collect personal information including:

Your name, phone number, email address, and mailing address
Date of birth and emergency contact information
Health history and information relevant to your mental health care
Appointment history and billing information
Information you voluntarily provide through contact forms, emails, or during therapy sessions

We collect only the information necessary to provide safe, effective, and professional psychotherapy services.

How We Use Your Information

Your information may be used to:

Provide psychotherapy services
Schedule and manage appointments
Communicate with you regarding your care
Process payments and maintain billing records
Meet legal, ethical, and regulatory requirements
Improve our website and client experience

We will never sell or rent your personal information to third parties.

Website Information

When you visit our website, certain non-identifying information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited
Date and time of your visit

This information is used to improve website functionality and user experience.

Our website may use cookies to enhance your browsing experience and analyze website traffic. You may choose to disable cookies through your browser settings; however, some website features may not function properly.

Contact Forms

If you contact us through our website, the information you submit will be used solely to respond to your inquiry or provide requested services. Please avoid sending sensitive personal health information through website contact forms or unsecured email.

Confidentiality

Information shared during psychotherapy is confidential except where disclosure is required or permitted by law, including but not limited to:

When there is an imminent risk of serious harm to yourself or another person.
When there are concerns regarding the abuse or neglect of a child or other individual where reporting is legally required.
When records are required by a court order or other legal authority.
When otherwise required by applicable law or professional regulations.

These exceptions will be discussed with you as part of the informed consent process.

Storage and Protection of Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or loss. Electronic records are stored using secure systems, and access is limited to authorized individuals.

Third-Party Services

Our website may contain links to third-party websites or use third-party service providers such as scheduling platforms, secure video platforms, payment processors, or website analytics. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

Your Rights

Subject to applicable law, you have the right to:

Request access to your personal information
Request corrections to inaccurate information
Withdraw consent where appropriate
Ask questions about how your information is collected, used, or disclosed

Requests may be subject to legal and professional record-keeping requirements.

Children's Privacy

Psychotherapy services for minors require the consent and involvement of a parent or legal guardian where required by law. We take additional care to protect the privacy of children and adolescents.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements, professional standards, or our business practices. The most current version will always be available on this website.